Throughout this Privacy Policy, we discuss the specific pieces of personal information we collect from and about users of our Site and Services. In accordance with the CCPA, as amended by the California Privacy Rights Act of 2020, we are providing you with additional information about the personal information we collect from California residents, how we disclose that personal information, and your privacy rights.

Personal Information We Collect, Use, and Disclose

As discussed throughout this Privacy Policy, we collect personal information directly from you, from our vendors and clients, and from the cookies and tracking technologies we use. The specific categories of personal information vary depending on the Site or Services you engage with and how you use them. In the past year we have collected and anticipate continuing to collect the following types of personal information from users and visitors of our Site and Services. For each category of personal information, we provide additional details about how we use and disclose the personal information we collect.

Identifiers and Other Non-Public Personal Information as described in California Civil Code § 1798.80(e), including, for example, name, address, email address, phone number, driver’s license, and/or IP address. We may use this personal information to provide services you have requested from us; to respond to inquiries; to service your account; for our day-to-day business operations; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your personal information within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business, including internal research and development; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; to identify and repair errors in the functionality of our systems, Site, or Services; to detect and prevent illegal or malicious acts or violations of our policies or terms; and, as needed, to use for other short-term, transient purposes.

Characteristics of Protected Classifications, including, for example, gender or gender identity, health/medical conditions, and/or information obtained from a background check. We may use characteristics of protected classifications to provide services you have requested from us; to respond to inquiries; to service your account; and for safety and compliance. We may disclose your characteristics of protected classifications within our corporate group and to our vendors and business partners to ensure the security and integrity of our Site and Services; to provide services you request; and as reasonably necessary to operate our business, including internal research and development; and to detect and prevent illegal or malicious acts or violations of our policies or terms.

Commercial Information, including, for example, transaction data, purchase or use history or tendency, financial data (such as payment method details and billing address), and/or Services purchased, obtained, or considered. We may use commercial information to provide services you have requested from us; to evaluate and improve our Site and Services; to respond to inquiries; for our day-to-day business purposes; to service your account; to help us better understand your preferences; to enhance your experience by personalizing our Site and Services; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your commercial information within our corporate group and to our vendors and business partners to ensure the security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business, including internal research and development; to detect and prevent illegal or malicious acts or violations of our policies or terms; and, as needed, to use for other short-term, transient purposes.

Internet or Other Electronic Network Activity, including, for example browsing history, search history, and/or information regarding your interactions with our Site. We may use internet or other electronic network activity to provide services you have requested from us, including access to our Site features; for our day-to-day business purposes, including development or improvement of our Site and Services; to service your account; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your internet or other electronic network activity within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; to perform functions needed to operate our business, including internal research and development; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; to identify and repair errors in the functionality of our systems, Site, or Services; to detect and prevent illegal or malicious acts or violations of our policies or terms; and, as needed, to use for other short-term, transient purposes.

Geolocation Information, including, for example, information about the approximate location of you or your device. We may use geolocation information to provide services you have requested from us, such as recommending Care Providers in your area; to enhance your experience by personalizing our Site and Services; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your geolocation information within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business; to identify and repair errors in the functionality of our systems, Site, or Services; to detect and prevent illegal or malicious acts or violations of our policies or terms; and, as needed, to use for other short-term, transient purposes.

Audio, Visual, or Other Similar Information, including, for example, voice recordings from customer service calls and/or photos you upload to your profile or job posting. We may use this information to provide services you have requested from us; to respond to inquiries; to service your account; for our day-to-day business operations including development or improvement of our Site and Services; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your information within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business, including internal research and development; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; to identify and repair errors in the functionality of our systems, Site, or Services; and to detect and prevent illegal or malicious acts or violations of our policies or terms.

Professional or Employment-Related Information, including, for example, Care Provider references, employment history, and/or certifications. We may use this professional information to provide services you have requested from us, including matching Care Providers with Care Seekers; to respond to inquiries; to create and service your Care Provider profile and account; for our day-to-day business operations; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose your professional information within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business, including internal research and development; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; and to detect and prevent illegal or malicious acts or violations of our policies or terms.

Inferences we draw from information we collect about you to create a profile of you, including, for example, information reflecting your preferences, characteristics, and/or predispositions. We may use inferences to provide services you have requested from us, including matching Care Providers with Care Seekers and other content or information customization; for our day-to-day business operations; to protect against fraud or unauthorized transactions; and for safety and compliance. We may disclose inferences about you within our corporate group and to our vendors and business partners to ensure security and integrity of our Site and Services; to provide services you request; as reasonably necessary to operate our business, including internal research and development; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; to identify and repair errors in the functionality of our systems, Site, or Services; and to detect and prevent illegal or malicious acts or violations of our policies or terms.

Sensitive Personal Information, including, for example, your account login credentials, precise geolocation information, contents of communications between Care Providers and Care Seekers on our Site, and/or health data. When collected, we only use or disclose sensitive personal information for the purposes allowed by the CCPA and its implementing regulations. We may use or disclose sensitive personal information when reasonably necessary to provide services you have requested from us or expect us to provide; to protect your physical safety or that of others; for our day-to-day business operations, including servicing your account and providing customer service; to protect against fraud or unauthorized transactions; to perform activities to verify or maintain the quality or safety of our systems, Site, and Services and to improve, upgrade, or enhance them; and to detect and prevent illegal or malicious acts or violations of our policies or terms.

In addition to the uses and disclosures of personal information described above, we may use and disclose any personal information we collect or maintain as reasonably necessary to comply with law and legal requirements; to cooperate with and respond to law enforcement requests; or as otherwise required by applicable law, court order, governmental regulation, or other legal process. 

Any personal information we collect and maintain may be provided to our professional advisors, including accountants, auditors, consultants, and lawyers, when reasonably necessary for our professional advisors to perform services for us and give us appropriate advice. 

Any personal information we collect and maintain may be given to another company in the event of a sale, merger, or other acquisition of some or all of our assets or business or as part of the negotiation or evaluation of such sale, merger, or other acquisition.

Our Retention of Personal Information 

We keep personal information for as long as necessary to accomplish the purposes described in this Privacy Policy and Notice or as otherwise required or permitted by applicable law. This generally means holding your personal information for as long as at least one of the following applies:

• Your personal information is reasonably necessary to manage our business operations, including your relationship with us, or to satisfy another purpose for which we collected the information that was explained to you at the time of collection. 
• Your personal information is reasonably necessary for a purpose that is compatible with a purpose explained to you at the time of personal information collection. 
• Your personal information is reasonably required to protect or defend our rights or property, including when it is anticipated that your personal information will be needed for a court proceeding or other legal process.
• We are required to keep your personal information for purposes of legal or regulatory compliance.
• We are otherwise permitted to keep your personal information in accordance with applicable law. 

For more information about our personal information retention practices, you may contact us using the contact details at the end of this Privacy Policy.

California Privacy Rights

California residents have certain privacy rights related to the personal information we collect and maintain about them. Any California resident may exercise these privacy rights directly with us or through an authorized agent, who will use the same processes to submit privacy rights requests to us. You may exercise some privacy rights through your account, for example, updating your contact or profile details. You may exercise any of your privacy rights by submitting your requests here or by email to contact@acsmservices.com . We never discriminate against users who choose to exercise their privacy rights.

Before responding to your privacy rights request, we may need to verify your identity. We typically verify your identity by (i) asking you to log in to your account with us, or (ii) matching two or more data points (for example, full name and email address) provided by you with data points maintained by us. If we are unable to verify your identity, we may request additional information from you. 

We respond to privacy requests as soon as possible and generally within 45 days. We will let you know if our response will take more than 45 days. We may comply with the request in whole or in part or deny the request in whole or in part. If we deny your request, we will let you know why, unless we are legally prohibited from doing so.

Right to Know – You have the right to know about your personal information we collect and use. You also have the right to obtain a copy of your personal information. Specifically, you may ask us for the following: 

• The categories of personal information we have collected about you;
• The categories of sources from which the personal information was collected;
• Our business or commercial purposes for collecting, selling, or sharing your personal information;
• The categories of personal information we have sold or shared about you and the categories of third parties to which each category of personal information was sold or shared;
• The categories of personal information we disclosed about you for a business purpose and the categories of persons to which it was disclosed; and/or
• The specific pieces of your personal information we have collected.

Right to Correct – You may ask us to correct your personal information if you believe your personal information is inaccurate or incomplete. 

Right to Delete – You may ask us to delete your personal information.

Right to Opt Out – We only “sell” or “share” personal information, as those terms are defined under the CCPA, through our use of third-party tracking technologies. You may opt out of the selling and sharing of personal information by clicking on the “Do Not Sell or Share My Personal Information” link in our Site footer and following the instructions provided. 

If you choose to use an opt-out browser signal, such as the Global Privacy Control, you will be opted out of our sale and sharing of personal information to the extent practicable.tel:5597739703